Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Must Have Nursing Home Experience.
Customer service role in the health care industry - Monday - Friday from 11am-7:30pm.
Rate of pay is based on skill set and experience.
Before a resident arrives at our center, our Director of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Get paid in advance with us: We offer access to your earned but unpaid wages, or we pay bi-weekly.
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Health, dental, and vision insurance for the entire family and more!
401k with a match!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Bi-weekly pay, Monday to Friday,

Similar Jobs

Sharecare

Customer Service Manager- Remote Job at Sharecare

...are in their health journey - unify and manage all their health in one place. Our comprehensive... ...**Job Summary:**The Center Support Services Manager is primarily responsible for... ...needs assessments+ Attend to escalated customer service issues and ensure effective and...

Schroeder-Manatee Ranch

Tractor Driver Job at Schroeder-Manatee Ranch

...POSITION SUMMARY: Operate heavy equipment (bulldozer pulling roller choppers & backhoe). Operate tractor pulling implements such as disc, mowers, seeder, etc. WORK SCHEDULE: Monday toFriday from 7am to 5pm. ESSENTIAL FUNCTIONS: ~70% of time will operate tractor...

The Fabric Family

Data Entry Operator Job at The Fabric Family

...work for a few companies on their payroll tasks.I need a trustworthy person as my data entry/typist assistant who wants to work part-time on flexible hours.Be sure to earn up to $4000 monthly salary for a start.**For you to start the job, you would need the following...

JPM Trucking

Night Time Tractor Trailer Driver (Part time -Saturday and Sunday). Job at JPM Trucking

...We are seeking qualified drivers for part time night work driving a commercial motor vehicle. The driver will be moving loaded and empty FedEx trailers to and from other local FedEx facilities out of the Greenville and surrounding FedEx facilities. This is a \No Touch...

The Durable Slate Company

Experienced Slate Roofer Job at The Durable Slate Company

...About The Durable Slate Company The Durable Slate Company is an award-winning slate roofing company serving the Eastern United States, with offices located throughout Ohio and Maryland. Founded in 1986, The Durable Slate Company provides premium historic roofing services...

Director of Patient Experience Job at Aviata Health Group, Bradenton, FL

QkkyQjZFZmZxcFJ0LzA3VXBPU1FJeVorcXc9PQ==