Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Must Have Nursing Home Experience.
Customer service role in the health care industry - Monday - Friday from 11am-7:30pm.
Rate of pay is based on skill set and experience.
Before a resident arrives at our center, our Director of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Get paid in advance with us: We offer access to your earned but unpaid wages, or we pay bi-weekly.
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Health, dental, and vision insurance for the entire family and more!
401k with a match!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Bi-weekly pay, Monday to Friday,

Similar Jobs

Wellbox

NY Licensed RN Remote Care Coordinator Job at Wellbox

...company committed to improving population health outcomes, one patient at a time. We strive... ...solutions. Were seeking a tech-savvy RN Patient Care Coordinator licensed in New... ...Work Environment: Remote (work from home) position requiring a high-speed internet...

Tutor Me Education

Spanish Bilingual ASL Tutor Job at Tutor Me Education

...At Tutor Me Education, we are revolutionizing the way students learn, and we're seeking passionate teachers and tutors with special... ...academic success, we want to hear from you! About the Role: As a Spanish Bilingual ASL Tutor at Tutor Me Education, youll provide...

Cal Services

Part Time Package & Delivery Driver Job at Cal Services

...Join our team as a Part-Time Package & Delivery Driver with a FedEx Ground Contractor. We are seeking reliable and motivated individuals to deliver & pick up packages efficiently and safely. This role offers a great opportunity to work with a reputable company known for...

Action Staffing Group

Order Selector Job at Action Staffing Group

Duties: Operate pallet jacks to move materials within the warehouse Load and unload trucks using pallet jacks Utilize RF scanners for inventory tracking Assist with picking and packing orders Perform heavy lifting as needed Operate other warehouse equipment...

Enterprise Medical Recruiting

Dermatology Nurse Practitioner in Tucson, AZ - High Pay Job at Enterprise Medical Recruiting

...We are scheduling interviews for Nurse Practitioners interested in joining a thriving dermatology group in Tucson, Arizona with high net collections. Practice Highlights: Must have at least two years of Dermatology Nurse Practitioner experience A private equity...

Director of Patient Experience Job at Aviata Health Group, Bradenton, FL

QkkyQjZFZmZxcFJ0LzA3VXBPU1FJeVorcXc9PQ==