Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Title: Executive Deskside Support Engineer

Work Location: Beachwood, OH 44139

Duration: 12+ Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description

• We are seeking a Geospatial Senior Engineer for an Executive Support Role.
• As a trusted technology partner to our executive team and key stakeholders, you will provide both proactive and reactive support for desktops, laptops, mobile devices, peripherals, and software applications.
• Your goal is to ensure seamless technology experiences, enabling executives to work productively without technical disruptions.
• This role will directly report to Client Manager for day-to-day deliverables where this role is highly visible role supporting Directors, VPs and the C Suite.

Required Skills:

• Windows Administration
• Windows OS
• Device Management (Intune)
• Desktop Management (SCCM)
• Azure Virtual Desktop
• macOS

Responsibilities:

• Provide on-site technical support to executives and VIPs, ensuring prompt and efficient issue resolution.
• Troubleshoot hardware and software problems, diagnose root causes, and implement effective solutions.
• Configure, install, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Manage and support software applications, ensuring compatibility and optimal performance.
• Deliver user training and guidance on new technologies and applications.
• Support Microsoft technologies including Office365, Teams, SharePoint, and OneDrive.
• Maintain accurate documentation of support interactions and resolutions.
• Proactively identify and address potential technical issues. Escalate complex problems to senior IT staff when necessary.
• Stay urrent with emerging technologies and industry trends.
• Maintain a professional and courteous demeanor at all times.

Qualifications:

• Proven experience in a similar technical support role, preferably in a corporate setting.
• Strong troubleshooting and problem-solving skills.
• In-depth knowledge of PC hardware/software, including Windows, macOS, and mobile OS.
• Familiarity with Microsoft Teams Meetings and conferencing equipment.
• Excellent communication and interpersonal skills, with the ability to build rapport with executives.
• Ability to work independently and take initiative.
• Strong organizational and time management skills.
• High level of customer service orientation.
• Discretion and respect for confidentiality.
• Experience with ServiceNow Ticketing System is a plus.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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