NPact is seeking a technically skilled and customer-focused Support Specialist to join our remote team. This role supports nonprofit clients using NPact’s SaaS solutions, providing hands-on troubleshooting, data analysis, and product guidance. Ideal candidates will have strong SQL skills and experience supporting nonprofit technology platforms.
Key Responsibilities:
Deliver technical support for NPact’s suite of nonprofit SaaS products
Use SQL to investigate, diagnose, and resolve data-related issues
Collaborate with engineering and product teams to escalate and resolve complex technical problems
Maintain detailed documentation of support cases, resolutions, and product knowledge
Assist with client onboarding, configuration, and training
Monitor system performance and proactively identify technical issues
Stay current on NPact product updates and nonprofit sector needs
Required Qualifications:
Experience providing technical support for SaaS platforms in the nonprofit sector
Proficiency in SQL for querying and troubleshooting relational databases
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently in a remote environment
Preferred Qualifications:
Familiarity with NPact products or similar nonprofit fundraising and grant management tools
Experience with Blackbaud Raiser’s Edge, Salesforce or other nonprofit CRMS
Understanding of APIs, data integrations, or basic scripting
Prior experience supporting philanthropic organizations
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