NPact is seeking a technically skilled and customer-focused Support Specialist to join our remote team. This role supports nonprofit clients using NPact’s SaaS solutions, providing hands-on troubleshooting, data analysis, and product guidance. Ideal candidates will have strong SQL skills and experience supporting nonprofit technology platforms.
Key Responsibilities:
Deliver technical support for NPact’s suite of nonprofit SaaS products
Use SQL to investigate, diagnose, and resolve data-related issues
Collaborate with engineering and product teams to escalate and resolve complex technical problems
Maintain detailed documentation of support cases, resolutions, and product knowledge
Assist with client onboarding, configuration, and training
Monitor system performance and proactively identify technical issues
Stay current on NPact product updates and nonprofit sector needs
Required Qualifications:
Experience providing technical support for SaaS platforms in the nonprofit sector
Proficiency in SQL for querying and troubleshooting relational databases
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently in a remote environment
Preferred Qualifications:
Familiarity with NPact products or similar nonprofit fundraising and grant management tools
Experience with Blackbaud Raiser’s Edge, Salesforce or other nonprofit CRMS
Understanding of APIs, data integrations, or basic scripting
Prior experience supporting philanthropic organizations
...Ganger Dermatology is seeking a full-time Medical Assistant to join us. As an MA at Ganger, you will play a crucial role in assisting providers, managing patient flow, documenting medical history, performing procedures, and providing patient education. Our ideal candidate...
...On-Site Spanish Medical Interpreter Cleveland, OH 44129 Were looking for a Spanish Medical Interpreter to join us for an on-site assignment in Cleveland, OH 44129 . This is a great opportunity to put your skills to work in a medical setting and make a real...
...physicochemical characterization that advance preclinical and first-in-human programs. In this entry-level role (BS in Chemistry, Chemical Engineering, Materials/Pharmaceutical Sciences, or related; 01 year experience), youll execute experiments under guidance, keep...
About Us We partner with nonprofit organizations to raise awareness and funds through direct community engagement. Our team connects people with meaningful causes, and were looking for motivated individuals who want to grow in sales, event marketing, and fundraising...
Students for Life of America, the world's largest grassroots pro-life organization, is seeking a qualified Video Producer to join the Communications & Marketing Team. This person will assist in a variety of video production efforts, including live event coverage, campus...